Please read through our Refund & Return Policy and Shipping Policy before initiate any dispute with your financial institute, do not waste time by opening unnecessary disputes since this will take up to 90 days or more to get the issue resolved. For refund request please send all your concern to payment@oukitelsore.co.za. 

For delayed deliveries due to logistics or any other circumstances, please communicate with us, we always available and we update all our customers in case of any delayed orders. 

Always check your mailbox or communication through order status on your order account.